Jane Bates struggles with patients’ demands to keep the hospital cool during a heatwave
Hugs between patients and staff can be a welcome part of the job, says Jane Bates
Locating the serial number to report a broken machine is impossible unless you contort
What will we do without former icon of the profession, the hospital corner, asks Jane Bates
Temper tantrums seem liberating, but self-control is a better choice, says Jane Bates
A sea change in practice is needed to reduce the amount of waste in the NHS, says Jane Bates
Buy your own medicine if available over the counter to ease the burden on the NHS, says Jane Bates
Hospital managers must take responsibility when understaffing affects care, says Jane Bates
The old days were all very well but chilblains are best consigned to history, says Jane Bates